Returns Policy

 

We hope you will be very pleased with your purchase. However should you wish to return anything bought from us, we will be happy to refund or exchange a product provided it is in fully resaleable condition. Returns should be made within 14 days from date on your invoice and be in original, undamaged packaging.*

 

If we find that the product has not been returned to us in fully resaleable condition, we reserve the right to refuse a refund on the item, or deduct up to 20% of the original selling price from the refund amount.

 

When returning items:

• Please include: order number, description, the reason for the return and whether you want a refund or a replacement

Please note: We will refund the price of the item to the purchaser or exchange the product once it is received by us. Please note: P&P and returns postage are direct costs and we regret that they cannot be refunded, we are also not responsible for any returns therefore please ensure you obtain a proof of postage with the correct level of insurance cover.

 

Our returns address is; babyshackdirect.com, L&S Unit G1696, 50 Willis Way, Fleetsbridge, Poole, BH15 3SY

 

Refund Policy

 

We hope you will be pleased with your purchase. Should you wish to return anything bought from us, we will be happy to refund or exchange a product provided it is in fully resaleable condition. Returns should be made within 14 days from the date on your invoice and be in original, undamaged packaging.

 

If the product returned is not in fully resaleable condition or the packaging is damaged, we reserve the right to refuse a refund on the item, or deduct up to 20% of the original selling price from the refund amount. This does not affect your statutory rights.

 

We will only offer refunds or replacements for used/or assembled, in the case of furniture products if they are faulty

 

Refunds can only be made to the original card of purchase. Refunds to a card other than the original can only be processed under the following circumstances:

• The original account no longer exists
• The original account details have expired
• The recipient requires a credit

P&P and returns postage are direct costs and we regret that they cannot be refunded. we are also not responsible for any returns therefore please ensure you obtain a proof of postage with the correct level of insurance cover.

 

Our returns address is; babyshackdirect.com, L&S Unit G1696, 50 Willis Way, Fleetsbridge, Poole, BH15 3SY

 

Products we are unable to refund or exchange

 

We are unable to offer a refund or exchange on personalised goods.  For reasons of hygiene and safety we cannot refund or exchange the following products unless they are faulty:

• Mattresses, duvets, pillows
• Personal grooming products (including toiletries)
• CD, DVD, tapes, software, videos or other recording media, if seal is broken

Change or Cancel an Order

Returns Procedure

Refund Policy

Delivery charges

Standard Delivery is charged at £4.95, we aim to despatch in stock items within 24 hours, therefore please allow 4 – 5 working days to receive your order.

 

Next Day Delivery is charged at £6.95 and is available to MAINLAND UK addresses only. Orders MUST be received by MIDDAY Monday to Thursday. (Mainland does not include Scottish Highlands and Islands, Northern Ireland, Isle of Wight, Isles of Scilly, Isle of Man and the Channel Islands or BFPO).

 

Delivery Exclusions

 

Please note: All of our deliveries are subject to stock availability and credit card authorisation, and that you are available to accept the delivery.

 

Change or cancel an order

If you wish to change or cancel an order contact our Customer Service team at [email protected] any time, 7 days a week. Please remember to include your order number and date the order was placed.

 

If your products have already been delivered, then you will need to follow our returns procedure. 

 

Your purchase history

To find out more information on your past orders, please sign into My Account.

 

Returns procedure

We hope you will be very pleased with your purchase. However should you wish to return anything bought from us, we will be happy to refund or exchange a product provided it is in fully resaleable condition. Returns should be made within 14 days from date on your invoice and be in original, undamaged packaging.*

 

If we find that the product has not been returned to us in fully resaleable condition, we reserve the right to refuse a refund on the item, or deduct up to 20% of the original selling price from the refund amount.

 

Returns can be made through either of these options:

1.  Use our online returns form to tell us about the product you want to return
2. Please include: order number, description, the reason for the return and whether you want a refund or a replacement.  

 

Please note: We will refund the price of the item to the purchaser or exchange the product once it is received by us. Please note: P&P and returns postage are direct costs and we regret that they cannot be refunded, we are also not responsible for any returns therefore please ensure you obtain a proof of postage with the correct level of insurance cover.

 

Our returns address is; babyshackdirect.com, L&S Unit G1696, 50 Willis Way, Fleetsbridge, Poole, BH15 3SY

 

Refund policy

We hope you will be pleased with your purchase. Should you wish to return anything bought from us, we will be happy to refund or exchange a product provided it is in fully resaleable condition. Returns should be made within 14 days from the date on your invoice and be in original, undamaged packaging.

 

If the product returned is not in fully resaleable condition or the packaging is damaged, we reserve the right to refuse a refund on the item, or deduct up to 20% of the original selling price from the refund amount. This does not affect your statutory rights.

 

We will only offer refunds or replacements for used/or assembled, in the case of furniture products if they are faulty.

 

Refunds can only be made to the original card of purchase. Refunds to a card other than the original can only be processed under the following circumstances:

• The original account no longer exists
• The original account details have expired
• The recipient requires a credit

P&P and returns postage are direct costs and we regret that they cannot be refunded. we are also not responsible for any returns therefore please ensure you obtain a proof of postage with the correct level of insurance cover.

 

Our returns address is; babyshackdirect.com, 50 Willis Way, Fleetsbridge, Poole, BH15 3SY

 

Products we are unable to refund or exchange

We are unable to offer a refund or exchange on personalised goods.  For reasons of hygiene and safety we cannot refund or exchange the following products unless they are faulty:

• Mattresses, duvets, pillows
• Personal grooming products (including toiletries)
• CD, DVD, tapes, software, videos or other recording media, if seal is broken

 

 Call Us: 0844 567 5644  info@babyshackdirect.com