The Cart Logo for The Baby Shack, the Online Baby Shop, offering Baby and Maternity Products, such as Clothing, Gifts, Toys, Furniture and much more. All available to purchase online securely
Free delivery available from The Baby Shack, the Online Baby Shop, offering Baby and Maternity Products, such as Clothing, Gifts, Toys, Furniture and much more. All available to purchase online securely Free Delivery on all orders over £60

Frequently Asked Questions

 What time does your customer care team operate, and how can I get in contact? 

 

Please feel free to contact our Customer Care Team on 0844 567 5644 9am to 5pm Monday to Friday, calls are charged at national rate. During busy periods it maybe necessory to leave a message and one of the team will call you back.

 

Alternatively, you can contact us by e-mail at [email protected] and we will respond within 24 hours.

 

 Where is my order? 

 

Orders placed on Standard delivery are delivered within 4-5 working days.

 

Next Day Deliveries are delivered on the next working day after you have placed your order, providing it was placed before 12pm.

 

Unfortunately, we are unable to specify a day or time for delivery. If you are not home when we attempt to deliver, the courier will leave you a calling card and you will be able to contact them directly to arrange a more convenient day for delivery.

 

If it is over 5 working days, then please contact us via the 'contact us' option at the bottom of the webpage, otherwise please contact our customer care team on 0844 567 5644.

 

 

How can I change or cancel an order? 

 

The Baby Shack is dedicated to offering the highest levels of quality and service.

 

You may cancel your order if it has not been dispatched or within 7 working days of receipt of the goods. If you wish to cancel your order, please contact us by email or call our customer service team on 0844 567 5644 

 

We are currently unable to change orders, but please contact our customer care department and we will attempt to cancel it for you on 0844 567 5644 9am - 5pm Monday to Friday, or contact us by email at [email protected]

 

 

When I place an order, how long does delivery take and how much does it cost?

 

Standard delivery is currently up to 5 working days and costs £4.95 on all orders 

 

Next Day Delivery is currently one working day provided your order is placed before 12pm and costs £6.95 on all orders

 

 

 

I've received my order, but it's not suitable. How do I return it? 

 

The Baby Shack is dedicated to offering the highest levels of quality and service. We will be happy to refund or exchange any item(s)* that you are not completely satisfied with, as long as they are returned in an unused condition and in their original packaging, within 14 days of receipt with proof of purchase. 

 

*Exclusions - toiletries, software, DVDs, food (including formula milk), Tens machines, Gift Vouchers, Gift Cards and opened mattresses. Pushchairs see terms and conditions issued at time of sale. If any items are returned that were part of a multi buy promotion all items must be returned.

 

 

Best Sellers

Philips Avent 3 in 1 Steriliser

£59.99

 

More Information about Best Seller Philips Avent 3 in 1 Steriliser

By Carla Supersoft Blanket Play Time

£14.99

 

More Information about Best Seller By Carla Supersoft Blanket Play Time

Skip-Hop Via Messenger Changing Bag

£62.99

 

More Information about Best Seller Skip-Hop Via Messenger Changing Bag

Enter the details below for the person you want to send this product to: